Customer Services

At Clearway Online, we’re committed to making your experience simple, reliable, and hassle-free. From choosing the right PVC strip curtains to delivery at your door, our customer service team is here to help every step of the way.

How We Can Help

Whether you’re ordering strip curtains for a warehouse, cold room, workshop, or commercial space, our knowledgeable team is available to assist with:

Product selection and sizing guidance
Custom PVC strip curtain orders
Order status and shipping enquiries
Installation and maintenance advice
Returns, exchanges, and warranty support

If you have a question before or after placing your order, we’re happy to help.

Ordering & Support

All PVC strip curtains are ordered directly through our website. Once your order is placed, you’ll receive an order confirmation and updates as your curtains are prepared and dispatched.

If you need assistance at any stage, please contact our customer service team using the details below.

Shipping Information

We ship PVC strip curtains directly to our customers from our production or distribution facility.

Orders are carefully packaged to ensure they arrive in excellent condition. Shipping times may vary depending on order size and whether the curtains are standard or custom-made. Tracking information will be provided once your order has been dispatched.

For urgent orders or special delivery requirements, please contact us prior to ordering.

Technical & Product Advice

If you’re unsure which PVC strip curtain is right for your application, our team can help you choose based on:

Doorway size and layout
Temperature control requirements
Pedestrian or vehicle traffic levels
Strip thickness, overlap, and material type

We can also provide guidance on measuring and installation to help ensure the correct product is ordered.

Contact Us

Our customer service team is available during the hours below:

Business Hours
Monday to Thursday: 8:30 – 17:00
Friday: 8:30 – 16:00

Email: sales@clearwayonline.co.uk
Phone: +44 300 373 0196
Contact Form: https://clearwayonline.co.uk/contact-us/

We aim to respond to all enquiries as quickly as possible during business hours.

Our Commitment

We pride ourselves on supplying high-quality PVC strip curtains and providing dependable customer service. Your satisfaction is important to us, and we’re always happy to help.